Customer terms

Terms of service

These draft terms explain how customers can use mahi3d's quoting, account, and checkout experience.

Last updated: 15 May 2026 Store: mahi3d

Using the site

This site lets customers upload 3D model files, choose configurable print options, review pricing, save quotes, create an account, and place orders with the store shown on this page.

Customers should use the site lawfully, provide accurate account and order information, and only upload files they have permission to use.

Quotes and estimates

Quotes are estimates based on the file, dimensions, material, colour, finish, quantity, shipping option, and store pricing settings available at the time the quote is calculated.

If prices or settings change before payment, the checkout may refresh the quote and ask the customer to review the updated total before continuing.

Orders and payment

Customer card payments are processed securely through Stripe. The store and Trennen do not receive or store full card numbers through this website.

An order is not confirmed as paid until the payment is successfully processed and the order record is created or updated by the checkout system.

Customer files and uploads

Uploaded files are used to calculate quotes, prepare orders, review manufacturability, and provide customer support. Customers are responsible for ensuring uploaded models are suitable for their intended use.

The store may reject or request changes to files that are incomplete, incompatible, oversized, unlawful, or unsuitable for the selected material or process.

Materials and configurable options

Materials, colours, finishes, size limits, prices, and availability are controlled by the store. Images and descriptions are provided to help customers choose options, but exact results can vary by file geometry, material brand, printer setup, and finishing choices.

Cancellations and refunds

This is placeholder wording. Before launch, the store should add its actual cancellation, refund, reprint, and support policy, including any rules for custom-made or customer-supplied designs.

Accounts

Customers may create an account to view orders, tracking details, account information, and saved quotes. Customers are responsible for keeping login details secure and telling the store if they believe their account has been accessed without permission.

Disclaimers and limits

This page is placeholder copy and does not limit any rights that cannot legally be limited. The store should replace this section with terms appropriate to its business, jurisdiction, products, and customer type.

Contact and support

For questions about a quote, order, account, or uploaded file, use the customer portal Help section for the current store.

Open Help & Contact